eTrackIT is an Issue Tracking System
designed as a company Intranet. The system includes
entry screens for adding, editing and tracking
resolution processes of your internal issues. eTrackIT has a
powerful search engine making it easy to locate open issues fast and
effortlessly and provides printable reports. The security administration section
is designed to easily manage the adding and editing of users
access rights.
eTrackIT includes an on-occurrence email messaging
system built
in for management notifications and issue assignment
to personnel for issue resolutions.
Additionally, the application can be
configured (with a high level of security) to expose
components of it's functionality to your customers and /or
supplies as an Internet or Extranet solution. This allows them
to only view the status of existing issues which can reduce
their status request phone calls.
An add-on is available to provide Help Desk
functionality which can assign customer's inquiry tracking
numbers and comment logging features making it a well rounded
and versatile program for your support personnel. Another
add-on can allow for the development of a value-added
knowledge base of searchable resolutions of similar issue
types to speed the resolution process.
eTrackIT is designed as an ISO 9000 conformity
solution!
