Updated EITALL's SmartMessenger Application to Support VA's ISO 9000 Initiative

EITALL customized a version of our SmartMessenger application, integrating it with the backend database that maintained their Issue Tracking System data.

Updated the SmartMessenger Email Messaging Component to Process VA Issues Sign-Off requirements Not Fulfilled.

The email messaging component of SmartMessenger was updated to send daily reminder messages to Vermont American personnel responsible for issue sign-offs with an email containing a link to the corresponding issue entry screen. By clicking on the email link, the recipient was taken to the issue via a secured login so they could perform there overdue sign-off requirements.

Updated the SmartMessenger Email Messaging Component to Produce VA Issues Resolution Reports.

The email messaging component of SmartMessenger was updated to send daily and weekly reports to Vermont American's Quality Manager on the status of all issues currently opened.

The included (7) reports covered various stages of issue states, sign-off statuses, customer crediting processes, follow-up plans not implemented or needing QM approvals, corrective action dates passed and the arrival of planned dates of implementation.

Updated the SmartMessenger Database Component to Query  the VA Issue System database

The database engine of SmartMessenger was updated to query  the VA Issue System database for all issues currently opened and gather required report criteria.