Vermont American - Toccoa, GA
In order to meet ISO 9000 standards,
Vermont American was required to move their existing issue tracking
process from a paper based program to an eForms (Electronic
Forms) program.
Vermont American contacted EITALL to
assist in performing this task. EITALL analyzed their existing
paper trail process and proposed an automated solution that
provided many value-added components.
The system that we proposed consisted of
taking their two main issue forms: Non-Conforming Material
Report (NCMR) and Corrective and Preventive Action
Report (CAPAR) to an eForm format. In addition, an
automated messaging service was needed to inform the Quality
Manager (QM) of new issues as they were entered by Vermont
American personnel.
EITALL developed a project plan document explaining
the workflow automation solution that would meet their requirements.
After a presentation of the plan and it's acceptance, EITALL
began development of a system which included the following
components:
In addition to the new corporate issue
tracking intranet, EITALL customized and deployed their existing
SmartMessenger application to provide value-added daily and
weekly email reminder messages and various email reports to
the responsible personnel and the QM.
EITALL assisted with system set-up, QA and the overall
deployment processes.
