A challenge facing many companies today is how to locate competent and dependable IT resources at a reasonable cost. Experienced hardware maintenance personnel are extremely hard to find. Locating, hiring, training, equipping and retaining these resources is an HR nightmare.
In the past, many companies have avoided outsourcing hardware support maintenance because of concerns about the accuracy and expediency of the hardware support projects. They feared a lack of attention to details and project control. Additionally, they assumed it would be hard to get quality and / or timely follow-up support. EITALL has developed SupportIT to address these needs.
SupportIT is an IT systems management service,
based on mutual commitments, which provides guaranteed results.
Combining the diverse hardware setup, backup and configuration experience of EITALL with a single point of contact ensures that accountability and staff flexibility are maximized while minimizing training costs. The EITALL Account Manager provides guaranteed performance by overseeing all phases of the project from initial requirements gathering to acquisition of key components (hardware software, drivers, etc.) to installation & configuration while ensuring deliverables are on time. Additionally, the Account Manager is accountable for verifying the integrity of product delivery, customer support, product warranty, and maintenance procedures.
The EITALL staff specializes in the deployment of IT hardware solutions for business process enhancement and ongoing workflow needs. Our experience includes extensive project management. All development projects use the latest in standardized IT technologies and are fully documented. The EITALL internal Quality Assurance team performs full quality assurance testing for each project.
Our core competency is in installing, configuring and maintaining Microsoft Windows operating systems. In addition to basic operating system management, EITALL has acquired an extensive knowledge of Windows 95, 98, NT and 2000 software products such as MS Office Suite, Adobe Products, Lotus Notes, SQL Server and Sybase databases as well as many other 3rd party applications. EITALL has experience with all LAN/WAN Data transfer protocols such as NetBeui, IPX/SPX/Net BIOS, TCP/IP, and data communication protocols such as HTML, XML, DHTML and SMTP.
This program provides the benefit of a lower support cost than
our basic rate.
