. . . Efficient IT solutions for All your business needs!
Client project details . . .
SmartMessenger System
OVERVIEW:
In order to meet ISO 9000 standards, Vermont American was
required to move their existing issue tracking process from
a paper based program to an eForms (Electronic Forms)
program.
PROCESS:
Vermont American contracted with EITALL to performing these
task. EITALL analyzed their existing paper trail process and
proposed an automated solution that provided many
value-added components.
Additionally, EITALL proposed the customization of our existing SmartMessenger application as a value-added solution to further enhance Vermont American's ISO 9000 initiative.
EITALL developed a project plan document explaining the workflow automation solution that would meet their requirements. After a presentation of the plan and it's acceptance, EITALL began development of a system which included the following components:
| Product Task | Description |
| Created (2) eForms | Conversion of their NCMR & CAPAR paper forms to electronic forms. |
| Updated EITALL's SmartMessenger Application to Support VA's ISO 9000 Initiative | EITALL customized a version of our SmartMessenger application, integrating it with the backend database that maintained their Issue Tracking System data. |
| Updated the SmartMessenger Email Messaging Component to Process VA Issues Sign-Off requirements Not Fulfilled. | The email messaging component of SmartMessenger was updated to send daily reminder messages to Vermont American personnel responsible for issue sign-offs with an email containing a link to the corresponding issue entry screen. By clicking on the email link, the recipient was taken to the issue via a secured login so they could perform there overdue sign-off requirements. |
| Updated the SmartMessenger Email Messaging Component to Produce VA Issues Resolution Reports. | The email messaging component of
SmartMessenger was updated
to send daily and weekly reports to Vermont American's
Quality Manager on the status of all issues currently
opened. The included (7) reports covered various stages of issue states, sign-off statuses, customer crediting processes, follow-up plans not implemented or needing QM approvals, corrective action dates passed and the arrival of planned dates of implementation. |
| Updated the SmartMessenger Database Component to Query the VA Issue System database | The database engine of SmartMessenger was updated to query the VA Issue System database for all issues currently opened and gather required report criteria. |
In addition to the new corporate issue tracking intranet, EITALL customized and deployed their existing SmartMessenger application to provide value-added daily and weekly email reminder messages and various email reports to the responsible personnel and the QM.
EITALL assisted with system set-up, QA and the overall
deployment processes.
Company Blog:
Social networks, such as Facebook, MySpace, Windows Live, HI5 and Twitter to name a few, provide businesses with an excellent opportunity to expand their reach to millions of users. These applications are viral in nature, meaning they spread exponentially as users of these networks share them wit . . .
Our Software Development Processes
Our Internet & Intranet design (database-driven) solutions eliminate the need to install and maintain software on client PCs. Users access your company's database and perform their task via a secured, user-friendly interface. This type of Intranet design provides an efficient and cost-effecti . . .
Services
We specialize in custom business software designed for your specific needs. Our services fall into 3 categories: business intranet development, business websites and social network application development.
Visit our services page for additional information about the types of services we provide!
Projects
We have developed numerous products for our customers such as the creation of issue tracking systems, data management systems, security modules, database-driven applications and messaging services.
Visit our projects page for additional information on our past & present projects.
Clients
Our clients business models with varying development needs. They represent very diverse industries such as financial, retail, SmartCard and manufacturers.
Visit our clients page to see some of the companies we have assist, and continue to assist with their IT development needs.