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Client project details . . .
Issue Tracking System
OVERVIEW:
In order to meet ISO 9000 standards,
Vermont American was required to move their existing issue tracking
process from a paper based program to an eForms (Electronic
Forms) program.
PROCESS:
Vermont American contracted with EITALL to
performing these task. EITALL analyzed their existing
paper trail process and proposed an automated solution that
provided many value-added components.
The system that we proposed consisted of taking their two main issue forms: Non-Conforming Material Report (NCMR) and Corrective and Preventive Action Report (CAPAR) to an eForms format. In addition, an automated messaging service was needed to inform the Quality Manager (QM) of new issues as they were entered by Vermont American personnel. Additionally, the application had to include a stringent escalation and assignment process for issue resolutions along with multi-manager sign-off's for issue resolution and archiving.
EITALL developed a project plan document explaining the workflow automation solution that would meet their requirements. After a presentation of the plan and it's acceptance, EITALL began development of a system which included the following components:
| Product Task | Description |
| Created (2) eForms | Conversion of their NCMR & CAPAR paper forms to electronic forms. |
| Added Email Messaging Components to the Forms | An email messaging component was added to the forms with multiple layers of messaging beginning with an on-occurrence email to the QM. |
| Added Security to eForms for the QM and Other Personnel Responsible for the Issue |
From an Embedded link in the email, the
QM was taken to the form via a secured login which
allowed him / her to select required personnel to sign-off
on the issue. The system responded by sending email notifications to all responsible. |
| Each Responsible Person was Taken to the Form via a Secured Login |
Recipients of the emails were taken to
the form using an embedded link in the email where
they could review the issue and perform their related
sign-offs. The system responded by emailing the QM. |
| Added Search Engine | EITALL added a search engine to the application allowing for fast retrieval and review of outstanding issues. |
| Added Online Reports | EITALL added numerous (printable) reports which were produced with a variety of search criteria options. |
| Added an Admin Maintenance Component | An admin section was added to allow a system admin to add and edit security rights for all users to login and perform their responsible task. |
In addition to the new corporate issue tracking intranet, EITALL customized and deployed their existing SmartMessenger application to provide value-added daily and weekly email reminder messages and various email reports to the responsible personnel and the QM.
EITALL assisted with system set-up, QA and the overall
deployment processes.
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We have developed numerous products for our customers such as the creation of issue tracking systems, data management systems, security modules, database-driven applications and messaging services.
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